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Inquisitions

Everything you need to know before you grab your goods

Orders and shipping

How long until my goods ship?

Every piece is made just for you after you order, whether it is printed or embroidered. Tees, hoodies, sweatshirts, beanies, hats and mugs take 2 to 5 business days to make. Reusable bags take 2 to 7, and shoes take 3 to 7.

How long until it lands at my door?

Once it ships, delivery usually takes 3 to 4 business days in the US and Canada, and 5 to 20 business days internationally. These are estimates, not guarantees. Full details are on our Shipping page.

Where do my goods ship from?

Most orders ship from the USA. Items in the same order may arrive in separate packages. Specialty and limited-edition items that ship from outside the USA are marked in their product listings.

Can I track my goods?

Aye. You get a tracking link by email as soon as your order sets sail.

Can I cancel or change my order?

Your gear heads into production fast, so orders can't be changed or cancelled once placed. Double-check your size, colour and shipping address before you check out.

What about imports and customs?

International orders may be subject to import duties or taxes charged by your country. See our Shipping page for details.

How can I pay?

We accept PayPal and all major credit cards. Every payment goes through our secure checkout.

Returns and order help

Can I return or exchange an item?

Because everything is made to order, we don't accept returns or exchanges for size, colour or change of mind. Making only what gets bought is kinder to the universe. Damaged, defective or misprinted items are covered below. Read our Return and refund policy.

Something wrong with my order?

Arrr, that is no good. If your item arrives damaged, defective, misprinted or with faulty embroidery, email us at ahoy@censoredgoods.com within 2 business days of delivery with your order number and a photo or video that clearly shows the problem. The item must be unworn and unwashed, with its tags still attached. No need to ship it back. Replacements are sent once your claim is approved. This does not affect any rights you have under your local consumer laws.

Tracking says delivered, so where are my goods?

Check with neighbours and your local post office first, then contact us within 7 days of the delivery date and we'll look into it.

Sizing, colour and care

How do I pick the right size?

Fits vary by style. Size charts are coming to every product page soon. Until then, email ahoy@censoredgoods.com with the piece you have your eye on and the crew will help you pick. Between sizes? Size up for a looser fit.

Why does the colour look a little different from my screen?

Every screen shows colour differently, depending on its brightness and settings. Each piece is also made to order, so colours and the placement of prints and embroidery can vary slightly from what you see online.

How do I keep my gear looking fresh?

Printed pieces

  • Wash inside out in cold water on a gentle cycle.
  • Skip the bleach and fabric softener.
  • Tumble dry low or hang to dry.
  • Don't iron directly on the print.
  • Don't dry clean.

Embroidered pieces

  • Wash inside out in cold water on a gentle cycle, or hand wash hats and beanies.
  • Skip the bleach and fabric softener.
  • Hang or lay flat to dry. Heat can pucker the stitching.
  • If you need to iron, turn it inside out and use low heat with a cloth over the embroidery.
  • Never pull a loose thread. Snip it carefully instead.
  • Don't dry clean.

Treat it right and the bad attitude lasts longer.

About our goods

What makes Censored Goods eco-friendly?

Made to order means we only make what gets bought. No piles of unsold stock, no overproduction and way less waste. Most of our printed pieces use water-based inks certified to OEKO-TEX® ECO PASSPORT, a standard for safer, more responsible textile chemicals. Many orders ship in packaging made with recycled plastic, and every piece gets a quality check before it ships, so fewer flawed pieces end up in the bin.

Is your gear ethically made?

Aye. We print and embroider on apparel from makers committed to responsible sourcing and fair working conditions, many of them made in WRAP-certified factories. WRAP certification means facilities are independently audited for safe workplaces, fair pay, and no forced or child labour.

Who designs your gear?

Designed by pirates with attitude.

Still got questions?

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